Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
Read More
Accelerate the success of your cloud contact center.
Announcing our all new Assurance release - 'Buffa'.
Announcing our all new release - an 'Aria' to welcome 2021!
Amazon Connect & Operata deliver confidence to Trustpower agents working from home.
Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.
Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.
Lock in some time with a Product Specialist.
