Thoughts and discussions on Customer Experience
Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?
Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.
Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights
These five fiends make CX wane, haunted by a hidden CSAT drain.
True CX Observability requires more than technology alone to deliver its best performance.
Don't settle for "good enough". Your customers deserve the best possible experience every time.
Gain an “early warning system” for your cloud contact center.
Voice quality may be impacting your CX more than you know.
Lock in some time with a Product Specialist.
