AI-Powered CX Observability Platform
Built exclusively for cloud contact centers.
Operata Platform
The world’s only CX Observability platform built exclusively for cloud contact centers. Fueled by Operata’s fast-growing trove of over 1 trillion data points, Operata Platform monitors every second of every call, providing end-to-end observability with AI- powered insights and recommendations for enhanced customer experience.
COLLECTION
Browser
Cloud Collector
Data Controls
AGENT EXPERIENCE
AX Copilot
CCaaS Carrier
Network &
WebRTC
Agent Environment
MONITORING
AI Featured Insights
CX Copilot
Canvas
Playbooks
INSIGHTS
Performance
Testing
CX Baseline
CX Heartbeat
ASSURANCE
INTEGRATIONS
Data Exchange
API
CCaaS
Orchestrator
COLLECTION
Collect Agent Experience data via a browser plugin
and bring together with CCaaS data from the cloud.
AGENT EXPERIENCE
Real-time intelligent guidance to improve technology
and operational performance for every Agent.
MONITORING
CCaaS & Carrier performance
Monitor the CCaaS and carriers you rely on.
Network & WebRTC metrics
Capture environmental data-browser, hardware, network and noise.
Agent Environment
Capture environmental data-browser, hardware, network and noise.
INSIGHTS
AI Featured Insights
Recommended actions to improve contact center performance.
CX Copilot
A natural language CX Copilot to interact with CX data.
Canvas
A flexible data canvas to build CX data visualizations.
Playbooks
A library of curated dashboards for best practice CX IT & Ops.
ASSURANCE
Performance testing
Test with real calls, on demand, at scale.
CX Baseline
Use global scores to baselines expected performance.
CX Heartbeat
Score your CX and view audio quality shifts at each step of a call.
INTEGRATIONS
We play nicely with the tools you love.
Full API, webhooks and AWS EventBridge.
Tenor AI™ AX and CX Copilots unearth new insights and fuel recommendations.
Gain insights from and take actions on correlated technical, operations, and experience data from across your cloud contact center environment.
AI Featured Insights
AI-powered insights highlight areas of improvement for your key CX metrics.
Learn MoreAX Copilot
Real-time guidance to improve your agents' technology and operational performance.
Learn MoreCX Copilot
Use natural language to interact with CX Observability data and surface unique data correlations.
Learn MoreOur agent experience collector via a simple browser extension.
Data collection features:
- WebRTC data.
- Agent system data, memory usage, HD utilization.
- Network data.
- Softphone logs.
- Agent feedback and reporting.
- Headset data including background. noise, audio exposure and volume metrics.
Share data across your contact center.
Full API, webhooks and AWS EventBridge
API
REST API with comprehensive monitoring data and support for key assurance features.
Data Exchange
Push Operata insights into AWS EventBridge and your external log management, APM and BI tools.
CCaaS Orchestration
Operata acts on real-time data insights to enact tests, route calls and engage agents proactively.
"In moving to Amazon Connect, Trustpower needed visibility on quality and performance. In hindsight, we should have put Operata in sooner."
Rachel Southon, Delivery & Technology, Trustpower
Built for enterprise-grade CCaaS and global scale
Business-critical reliability
Robust uptime SLAs, active 24x7 monitoring and an infrastructure built for resiliency and high availability ensures our CX Observability platform scales with you.
Best-in-class security
With encryption in motion and at rest, and active in-depth monitoring, Operata is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, and FedRAMP/FISMA reports and certifications.
Privacy and your data
Operata privacy is maintained by role based access controls to production systems as well as annual company-wide privacy training to safeguard your data.
GDPR compliance
Operata Platform supports GDPR compliance. It's architected to make it simpler for you to comply with the GDPR and include features that will help you respect your GDPR obligations.
See Operata in action.
Lock in some time with a Product Specialist.
