Following our successful SOC 2 Type I certification, Operata is excited to announce we've now achieved SOC 2 Type II certification—a testament to our unwavering commitment to safeguarding data, ensuring compliance, and delivering operational excellence.

This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.

We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone in our ongoing commitment to security, compliance, and operational excellence.

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.

All the innovative GenAI technology announcements notwithstanding, what made re:Invent successful were the connections and experiences shared between people.

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO