Operata Platform
Integration Features

Harmonize CX data and send real-
time Operata insights to any system.

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OPERATA INTEGRATIONS & APIS

Event-driven architecture to collect and
feed insights across your CX systems.

Use out-of-the-box integrations to get started quickly, anddistribute real-time insights via event-driven REST APIs.

INTEGRATION

REST API

Use the standards-based API to retrieve complete Operata data, Contact Trace Records, Contact Flow Records, Contact Summary data, and more.

Data Exchange

Collect 3rd-party data with out-of-the-box integrations and send Operata insights to any system using our event-driven APIs.

CCaaS Orchestration

Operata Cloud Orchestrator easily deploys in AWS for Amazon Connect to enable Operata Heartbeat agent orchestration, job management, and virtual agent bot.

DATA COLLECTION

Web Browser Plugins

Agent web browser plugins for Google Chrome and Microsoft Edge enable easy deployment of robust data collection and real-time monitoring services that integrate seamlessly with most agent desktop software.

Endpoint Integrations

Pre-built integrations to popular endpoint software for real-time monitoring of SIP endpoints, WebRTC signaling, agent status, softphone states, headsets, built-in microphones, and more.

CX Data Integrations

Preconfigured integrations to CCaaS data sources for call detail records, agent states, agent and customer sentiment, screen recording metadata, and more.

CCAAS INTEGRATIONS

Amazon Connect

Operata adds CX Observability to Amazon Connect and Contact Lens to accelerate time-to-value and spark insights from technical, operations, and experience data.

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