Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
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How the world's best cloud contact centers are turning to CX & AX observability to delight customers.
Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US
A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.
Now generally available for Genesys Cloud and NICE CXOne
Announcing our all new Operata platform release - 'Diva'.
Operata joins the AWS ISV Accelerate Program, receiving co-sell support and benefits to easily gain access to millions of active AWS customers with AWS field sellers globally.
Announcing our all new Operata platform release - 'Cadenza'.
Operata enables Everlight Radiology to look inside their cloud contact center environment.
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