Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
Read More
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Operata is now free to non-for-profits leading COVID-19 projects.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.
How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.
An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.
Introducing the 1st CX & AX Management Platform for Amazon Connect
Lock in some time with a Product Specialist.
