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Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

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Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO

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Dave Van Everen

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Operata adds ‘people experience’ insights to its CX Observability platform

Operata adds ‘people experience’ insights to its CX Observability platform

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

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Dave Van Everen

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