Unique insights from CX Observability data.
AI-powered insights with proactive
recommendations for enhanced AX and CX.
Harmonized, actionable insights
Operata provides unique insights and recommendations to improve the People Experience in cloud contact centers.
Gain insight, take action
Unlock meaningful insights from technical performance correlated with operations and experience data to quickly address AX and CX issues.
Make data-driven decisions: Remove subjectivity for truly aligned business outcomes.
Continuous, proactive improvement
Reinforce success and mitigate potential issues with recommended improvements – before they impact your CX.
Reduce time-to-resolve by looking in the right places from the start.
Curated playbooks for optimizing performance
Proactive answers and end-to-end observability.
Correlated, real-time analysis
Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions and carriers.
Learn from billions of minutes
Large data sets and diverse sources drive baseline comparison vs. trends. Gain deep insights into service health and focus areas for improvement.
Measure your People Experience
At-a-glance AX and CX scores rate the audio traversing your systems using ITU perceptual quality standards.
Assess service levels
Independently measure and verify availability and performance of internal teams, your CCaaS, applications, MSP’s and BPO’s.
Surface suggested issues
Get prioritized, contextual recommendations based on precise findings so that the right people can verify, investigate and resolve issues.
Resolution orchestration
Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls – including callbacks.
“Operata helped us troubleshoot
errors and understand the
impact of remediation actions.”
Alex Seng, Business Analyst, Everlight Radiology
See Operata in action.
Lock in some time with a Product Specialist.
