Real-time guidance
for Agents to optimize
their IT environment.
Smart monitoring of IT performance, with recommendations for Agents to improve digital and customer experience.
Intelligent guidance for agents
AX Copilot powered by Tenor AI delivers real-time agent alerts and guidance based on best practices.
Agent self-resolution
Agents can act on troubleshooting recommendations and perform end-to-end tests to quickly return to productive work.
Agent wellbeing
Incorporate conversational analytics rules and data, and other agent wellness factors, to enhance agent wellbeing and reduce turnover.
Deliver intelligent real-time guidance to your agents
Tooling to enhance agent
productivity and wellbeing.
Easy to deploy for all your agents
Rapidly roll out the Operata browser plugins for Chrome and Microsoft Edge across all your agent workstations, even for at-home agents.
Full agent environment data
Collect metrics for each agent's environment such as network bandwidth and latency, WebRTC performance, audio quality, microphone type, CPU and memory usage, and more.
Proactive guidance in the browser
The Operata browser plugins provide a seamless user experience that delivers intelligent real-time guidance in the agent's browser-based CCaaS application.
Support agent wellbeing
Use pre-built conversational analytics rules to automatically detect abusive calls and provide options for agents to escalate and recover.
Surface suggested issues
Get prioritized, contextual recommendations based on precise findings so that the right people can verify, investigate and resolve issues.
Resolution orchestration
Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls – including callbacks.
“Operata helped us troubleshoot
errors and understand the
impact of remediation actions.”
Alex Seng, Business Analyst, Everlight Radiology
See Operata in action.
Lock in some time with a Product Specialist.
