New Operata releases, updates and product musings.
This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
We are pleased to announce ‘Forte'.
Now available on Amazon Connect, Genesys Cloud and NICE CXone
Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution
Softphone Errors, Issue Investigation & Agent Reported Issues
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
Lock in some time with a Product Specialist.
