Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
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For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
(And why your CCaaS vendor doesn't provide it)
Why continuous monitoring is an essential part of every cloud contact center
We are pleased to announce ‘Forte'.
Now available on Amazon Connect, Genesys Cloud and NICE CXone
Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution
Softphone Errors, Issue Investigation & Agent Reported Issues
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
Lock in some time with a Product Specialist.
