Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
Read More
Voice quality may be impacting your CX more than you know.
How to Ensure High-Quality Voice Calls in Cloud Contact Centers
How Integrating Operata Platform and Amazon Connect Contact Lens Delivers Unprecedented CX Insights
Why the Right Tooling Matters More Now than Ever
A checklist of considerations for new and existing Amazon Connect contact centers
Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.
Learn about call center QA, its impact on customer experience, key best practices and metrics, and its business benefits.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Lock in some time with a Product Specialist.
