Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
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Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.
Amazon Connect Ready designation highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.
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Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights
True CX Observability requires more than technology alone to deliver its best performance.
Don't settle for "good enough". Your customers deserve the best possible experience every time.
Gain an “early warning system” for your cloud contact center.
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