This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
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Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.
An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.
How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.
Introducing the 1st CX & AX Management Platform for Amazon Connect
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