AI in CCaaS is finally a reality, not just hype. Now, it's about who bolts it on and who builds it because, despite all the "seamless" claims, real usability still matters.
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Amazon Connect & Operata deliver confidence to Trustpower agents working from home.
Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.
Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Operata is now free to non-for-profits leading COVID-19 projects.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
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