AI in CCaaS is finally a reality, not just hype. Now, it's about who bolts it on and who builds it because, despite all the "seamless" claims, real usability still matters.
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Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.
How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.
An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.
Introducing the 1st CX & AX Management Platform for Amazon Connect
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