This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
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Announcing our all new release - an 'Aria' to welcome 2021!
Amazon Connect & Operata deliver confidence to Trustpower agents working from home.
Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.
Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Operata is now free to non-for-profits leading COVID-19 projects.
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