This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
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Why continuous monitoring is an essential part of every cloud contact center
We are pleased to announce ‘Forte'.
Now available on Amazon Connect, Genesys Cloud and NICE CXone
Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution
Softphone Errors, Issue Investigation & Agent Reported Issues
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
How the world's best cloud contact centers are turning to CX & AX observability to delight customers.
Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US
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