This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
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How Integrating Operata Platform and Amazon Connect Contact Lens Delivers Unprecedented CX Insights
Why the Right Tooling Matters More Now than Ever
A checklist of considerations for new and existing Amazon Connect contact centers
Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.
Learn about call center QA, its impact on customer experience, key best practices and metrics, and its business benefits.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
(And why your CCaaS vendor doesn't provide it)
Lock in some time with a Product Specialist.
