CX

Why the Right Tooling Matters More Now than Ever

Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.

(And why your CCaaS vendor doesn't provide it)

How the world's best cloud contact centers are turning to CX & AX observability to delight customers.

Announcing our all new Operata platform release - 'Cadenza'.

Operata is now free to non-for-profits leading COVID-19 projects.

Introducing the 1st CX & AX Management Platform for Amazon Connect